A template should still sound like your business
Use structure as a starting point; personalization should be real.
General-purpose review request texts
Hi [First name],thanks for choosing [Business]. Would you share your experience? [Review link]
Thanks for visiting [Business], [First name]. Your feedback helps us understand the customer experience. If you’d like to leave a review: [Review link]
[Business]: Thanks for your visit. Share an honest review here: [Review link]
Appointments
Hi [First name],thanks for your appointment with [Business] today. If you have a minute, we’d appreciate hearing about your experience: [Review link]
Thanks for seeing us today, [First name]. Would you share feedback about your visit to [Business]? [Review link]
Hi [First name], we hope your appointment at [Business] went smoothly. You can share your experience here: [Review link]
Home and field services
Hi [First name],[Business] here. Thanks for having our team out today. Would you share your experience with the service? [Review link]
Your [service type] visit with [Business] is complete. If you’d like to tell others about your experience, you can leave a review here: [Review link]
Thanks for trusting [Business] with your [service]. We welcome honest feedback: [Review link]
Auto service
Hi [First name],thanks for bringing your vehicle to [Business]. How was your experience with our team? You can review us here: [Review link]
Thanks for choosing [Business] for your vehicle service today. If you have a moment, share your experience: [Review link]
[Business] here,your feedback helps us improve the service experience. Review your recent visit: [Review link]
Hospitality and local businesses
Thanks for spending time with us at [Business]. If you’d like to share your experience, here’s our review link: [Review link]
Hi [First name],thank you for visiting [Business]. We’d value your honest feedback: [Review link]
We appreciate your visit to [Business]. Tell us about your experience here: [Review link]
Repeat customers
Thanks for choosing [Business] again, [First name]. We appreciate your continued trust. If you’d like to share your latest experience: [Review link]
Always good to see you, [First name]. Would you share feedback about your recent visit to [Business]? [Review link]
One-reminder examples
Hi [First name],a quick follow-up from [Business]. If you haven’t had a chance and would still like to share your experience, here’s the link: [Review link]
One quick reminder from [Business]: we welcome your honest feedback about your recent visit. [Review link]
Useful variations
You can create additional versions by changing the context,not the desired sentiment. Mention the service completed, location visited, appointment date, staff member who genuinely served the customer, or whether this is a follow-up. Avoid fake personalization.
Before you send
- Make the sender recognizable.
- Use a direct review destination.
- Do not ask only customers you expect to be positive.
- Do not promise a reward for a positive rating.
- Check applicable SMS consent and opt-out rules.
- Test every link on a phone.
For the underlying workflow, read the complete SMS review request guide.